Size

Is there a minimum?

Minimum order is one hide

How do I convert yards to square feet?

14.5 square feet of leather is equivalent to 1 yard of fabric. 9 square feet is equivalent to 1 square yard. 18 square feet of leather is equivalent to 1 yard of fabric.

Can I have the leather cut to a certain size

We do not cut hides in our US warehouse.

We do offer cut to pattern programs from India and Mexico.

My Account

How do I create an account?

1) Click the “My Account” link at the top right side of our site.

2) Enter your email address.

3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

I need a copy of my receipt/invoice.
Login to your account and select my orders at the top right hand side of our site to print invoices.
I have a question on my charges.
Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My product is missing / nerver arrived.
Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
How do I track my order?
Click the “My Account” link at the top right hand side of our site to track your order.
How do I change quantities or cancel an item in my order?
Please email is at support@eagleleatherresources.com to cancel or modify your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Has my order shipped?
Click the “My Account ” link at the top right hand side of our site to check your orders status.

Shipping & Return

Do you ship to my country?

Currently we only offer shipping within the United States. If you have questions about shipping to another country, please email us at Support@eagleleatherresources.com.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account ” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
How much is my shipping?
Shipping is automatically included in to the price of the products.

Price & Payment

Do you charge for swatches?

There is a, refundable with first purchase order, $100 fee for swatches.

How do I request swatches?

Please place a PO

Do you have a price list?
Prices are indicated on our web site. For Quantity purchases of 80 hides or more please inquire to customer service for price.
How do I use a coupon?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Do I have to pay sales tax?
Sales tax is included in the price of the product.

Additional Support

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
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